Subscriptions & Refunds Policy

1. Nature of the Service

Lonik is a digital personal styling and color-analysis service. Everything the App offers is digital content and features used within it. Your use of the App does not result in any physical product, and there is no shipping or delivery of any kind.

2. Paid Subscriptions

The App is currently free to use. We may in the future offer a paid subscription (Lonik Plus) that unlocks additional features. When available, the following terms apply:

• All purchases and subscriptions are processed through the app store (Apple App Store or Google Play), which handles billing. We do not access or store your payment card details.
• The price, duration, and scope of the subscription are clearly shown in the app or store before you confirm a purchase.
• The subscription renews automatically for an equivalent period unless you cancel at least 24 hours before the end of the current period.

3. Free Trial

If we offer a free trial period, we will disclose its duration and terms before the subscription begins. Unless the subscription is cancelled before the end of the trial period through your store settings, billing may begin after the trial ends in accordance with Apple's or Google's policy.

4. Cancellation

You may cancel subscription renewal at any time from your Apple or Google account settings. The subscription remains active until the end of the paid period, after which renewal stops.

5. Refunds

Because purchases are processed through the stores, refund requests are subject to the relevant store's policy:

• Apple App Store: Refund requests are submitted through Apple at reportaproblem.apple.com.
• Google Play: Refund requests are submitted through your Google Play account in accordance with the store's policy.

We cannot process refund requests directly outside Apple's or Google's mechanisms, but we can help guide you to the appropriate steps.

All of this is without prejudice to your statutory rights in the Kingdom of Saudi Arabia.

6. Access Blocked by a Technical Error

If you experience a technical error on our side that prevents you from accessing a paid feature you subscribed to, contact us at support@lonik.app and we will try to resolve the issue or guide you to request a refund through the store.

7. Free Tier

Free features in the App remain available without a subscription, and access to the free tier does not require payment.

8. Contact

For any inquiry regarding subscriptions or refunds:

Email: support@lonik.app